Improved System Availability Reporting at My-T-Fyne Wireless

Abstract

Objectively evaluating Information Technology (I.T.) performance and system availability has become increasingly important as companies continue to invest capital into the automation of business processes for increased market competitiveness. This study examines I.T. industry data on the metrics used and benefits of improved system availability reporting; along with the results from an online survey about current system availability reporting tactics. Major elements include importance of effective system availability management and reporting, system availability report audiences and content, and system availability report types. Data were collected from an online survey that was administered to selected individuals at My-T-Fyne Wireless Company, along with leading industry research. Results showed reporting changes should be made to yield more granular and meaningful system availability comparisons and trend information for a variety of audiences, and ultimately, an improved relationship between the My-T-Fyne I.T. department and the I.T. user community.